Information, Procedures & Policies
Ticket Exchange: Individual Ticket Buyers have the option to exchange their tickets to an event within the same season for a fee. Exchange fees are $2.50 per ticket and will not exceed $10 per show. You must exchange your tickets in person, at the Hylton Center Ticket Office at least 24 hours in advance of the performance.
Subscribers have the option to exchange their tickets free for an event within the same season. Tickets may be exchanged in person, by mail, or by fax. For more information please call the subscriber hotline at 703-993-7700.
Lost/Forgotten Ticket Policy: If you misplace or forget your tickets you may have them reprinted. However, General Admission tickets are not reprinted. Please check in at the Ticket Office at least 15 minutes prior to the show.
Ticket Donations: Tickets can be returned to the Ticket Office 24 hours prior to a performance as a tax-deductable contribution. A letter acknowledging this contribution will be mailed to you for tax purposes.
Late Seating: The Hylton Center works closely with performers to start all shows on time. All patrons are required to be seated before a performance begins. Late seating will be done at designated breaks and at the discretion of House Management.
Pre-Performance Ticket Sales: The Ticket Office will discontinue sales of future shows 30 minutes prior to the start of the performance that day. Purchase of tickets for future shows may also be completed during intermission.
Gift Certificates: Gift Certificates are available for purchase at the ticket window or by phone during regular business hours. Gift certificates are valid for one year from the date of purchase and may be purchased in any amount. Gift certificates may be used to purchase shows associated with the Hylton Presents series or Hylton Family Series. They may not be used for Resident Art Partners, Affiliate Arts Organizations, or rental performances.
Child Policies: All performances require a ticket for every person in the theater. This includes children, no matter what age. Children are welcome at any ‘Family Friendly’ performance and must always be accompanied by an adult. Parental discretion is advised for some performances that may not be suitable for young children. For Hylton Family Series only: All patrons must have a ticket. Children under the age of two who are held by an adult and do not occupy a seat may receive a lap ticket free of charge.
No strollers in the seating area unless granted by ADA law.