Indoor Performances 2021

What to Expect at Indoor Performances

Ticket Office Masked

We are eager to welcome you back into the performance spaces at the Hylton Center. Select events in Spring 2021 will have small, distanced audiences. We've been working tirelessly to ensure that all appropriate safety protocols are in place for in-person performances, in accordance to guidance from George Mason University, the Virginia Department of Health, and the CDC. Details about current protocols are below and will continue to be updated as the health situation evolves.  

COVID Health✓™

Prior to your arrival on campus, all visitors 16 and older must complete the Mason COVID Health✓™. Upon completion, you will get an email with a green, yellow, or red status. Patrons may display their green status digitally or on a print-out. 

Physically Distanced Seating

All audience members will be seated with their party at a safe distance from other attendees. More details below.

Face Covering/Mask Requirement

Face coverings are required for all indoor performances. Learn more about Mason's face covering requirements

Covid-19 Safety Information

How are you ensuring the safety of audience members?

  • Physical Distancing: Please maintain at least 6 feet of distance between you and other guests throughout your visit. Learn more about physical distancing at Mason. 
  • Face Coverings: All staff members and audience members are required to wear a face covering (mask) while on the campus of George Mason University. Learn more about face coverings on Mason's campus.   
  • Mason COVID Health™: Before coming to campus, all visitors (staff, artists, audience members) 16 and older should complete the Mason COVID Health. Upon completion, you will get an email with a green, yellow, or red status. Please stay home if you do not receive a green status. 
  • Hand Sanitizing Stations: Hand sanitizer will be available throughout the venue and near the Ticket Office and restrooms.  
  • Cleaning Protocols: The Hylton Center is following George Mason University's guidance for cleaning and disinfecting the facility.  
  • Stay home if you are sick: If you are not able to attend, please contact the Ticket Office before the event to discuss the options of an exchange certificate, an in-kind donation, or a refund. 

*By attending this event, you voluntarily assume the risk of exposure to Covid-19. 

How are you ensuring the safety of your staff and artists?

Hylton Performing Arts Center staff are provided with PPE and continue to follow all Covid-19 safety protocols, including wearing face coverings, washing hands, sanitizing surfaces, and minimizing in-person contact. If any staff display symptoms of Covid-19, or have been in contact with someone who tested positive for Covid-19, they will not be present on the George Mason University campus. Your safety, and our safety, is our top priority. 

All artists will adhere to international and domestic travel and safety guidelines. Artists and Hylton Center staff members are working together closely to ensure that appropriate physical distancing measures and cleaning protocols are maintained. 

What measures is the Hylton Center taking to minimize risk, beyond university protocols?

George Mason University has outlined numerous safety protocols, all which the Hylton Center has adapted. The Hylton Center is taking additional steps to minimize the risk including: 

  • Increased directional signage in the venue 
  • Distanced lines when entering the performance hall and at the ticket office 
  • Limiting indoor gathering in our lobby spaces 
  • Frequent restroom cleaning and decreased capacity 
  • All Hylton Performing Arts Center staff and artists are required to complete the Mason COVID Health 

Will restrooms be available to use?

Yes, all restrooms are available for use during indoor performances at the Hylton Center. Capacity is restricted to 50% and is monitored by a staff member near the restroom entrance. 

What is the Hylton Center doing to ensure safe air quality inside the venue?

One of the most effective measures against indoor virus transmission is proper management of air quality.  At the Hylton Performing Arts Center, actions have been taken to: increase outside (fresh) air supply by 50%; run ventilation systems continuously, thus increasing the movement and exchange of air; and ensure that all fans, filters, and ducts are functioning properly.  In the Hylton Performing Arts Center, we have conducted site-specific airflow testing to determine that the air is moving as it is designed to do, helping to ensure continuous exchange.  These measures are in line with CDC recommendations and guidance from the University's Office of Environmental Health and Safety.  

How early can I arrive at the performance site?

Patrons are welcome to arrive up to 30 minutes before the scheduled performance. Seating will begin 30 minutes prior to performance start time. Please allow ample time for parking and house management to check your Mason COVID Health

To help maintain a safe environment for all, patrons are encouraged to limit gathering indoors.

Will there be intermissions during performances?

Many of our performances will not have intermissions at this time. However, some performances may have intermissions. We request that you remain in your seat, if possible and avoid congregating. Restrooms are available during intermissions at 50% capacity.

How will the audience enter and leave the performance space?

Audience members will be seated while maintaining physical distance as they arrive. At the end of a performance, the audience will have a staggered dismissal. Please remain in your seat until dismissed by an usher.

Will concessions be available? Can I bring my own food and drink?

Concessions will not be available during this time. Patrons are permitted to bring bottled water into the venue. Patrons are not permitted to bring or consume food inside the venue.

How can patrons help us ensure a safe reopening?

We ask that audience members partner with the Hylton Center to take steps that minimize the spread of Covid-19. Please keep high-risk behaviors in mind before coming to our venue. If you have recently traveled out of the state, participated in large social gatherings, or have been around persons who tested positive for Covid-19, consider staying home to enjoy our Mason Arts at Home virtual content!  

During performances, we ask patrons minimize audible cheering, shouting, or yelling. 

If you test positive for Covid-19 within 2 weeks after coming to our venue, please inform us immediately so we may assist the state with contact tracing. 

Ticket Information

How do I get tickets?

Tickets for events presented by the Hylton Performing Arts Center can be obtained by the general public online at  HyltonCenter.orgOnce tickets become available, you may call 703-993-7700 to get tickets over the phone or in person at the Ticket Office Tuesday through Saturday between 10 a.m. and 6 p.m. and two hours prior to ticketed performances. For safety, lines at the ticket office are physically distanced and face coverings are required. Mason students may claim free student tickets by logging into Mason360 beginning two Tuesdays prior to the event. Please note the total number of available tickets for each performance is 250. 

What if I need accessible seating?

If you require accessible seating, please indicate so when purchasing your ticket. Our team will contact you regarding any accommodations needed for your visit. You may also contact us at  hylton@gmu.edu  and visit the accessibility page to learn more. 

Can I print my own ticket or present my ticket on my phone?

Yes, when you get your tickets, select the “Tickets@Home” option in the cart online or let the ticket seller assisting you know your preference. You will receive an email from ordertracking@tickets.com with a link to either print your tickets or open up digital tickets on your phone. When presenting tickets on your phone to an usher, please make sure the barcode is visible and turn up the screen brightness to ensure easy scanning.  

Where do I go to pick up my tickets on the day of the performance?

Ticket pick-up, or Will Call, will be located at the Hylton Center Ticket Office, right inside the lobby, beginning two hours prior to the start of the event. For safety, lines are physically distanced, and face coverings are required.  

Can I buy a ticket at the Ticket Office right before the event?

If tickets are still available for sale, you may purchase your ticket at the Ticket Office during normal office hours or beginning one hour prior to the start of the event. For safety, lines are physically distanced, and face coverings are required.  

What if I am sick and unable to attend the performance?

All ticket holders for the indoor performances must take the Mason COVID Health Check  before coming to campus. If you receive a yellow or red response, you may not come to campus. If that is the case, please contact the Ticket Office before the performance to let them know that you will not be able to attend and to return your tickets.

Will free student tickets for Mason students be available for performances?

Yes, a limited quantity of free student tickets will be available for each event. Eligible Mason students should log in to Mason360 to claim their tickets beginning two Tuesdays prior to the event. Students are encouraged to claim their tickets in advance and must review the indoor event policies before attending.